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Old 03-09-2016, 12:58 PM   #1
paperboy
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Default Unable to update channel thumbnail

Hello,

When trying to update/change my channel thumbnail it logs me out the site and the image is never changed, all I could do was remove it, I tried several browsers with the same result, maybe the function is broken?

Greetings,
Paperboy.
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Old 03-12-2016, 03:20 PM   #2
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Wow, only 1 view? there seem to be more people suffering from this issue, will it ever be repaired? or am I peeing against the wind?
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Old 03-13-2016, 04:39 AM   #3
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I remember that happening to me too, I kept messing with it until it stayed. I think it had to do with picture size being to large and always hit the save button.
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Old 03-15-2016, 06:20 PM   #4
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Quote:
Originally Posted by Onceproud View Post
I remember that happening to me too, I kept messing with it until it stayed. I think it had to do with picture size being to large and always hit the save button.
Thanks for the input, the image I'm trying to put on the channel meets the requirements, its 100x100 and it is only 22KB.

Video of the issue (note sure if it works...):
http://www.liveleak.com/view?i=330_1458064170

Last edited by paperboy; 03-15-2016 at 07:17 PM.
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Old 03-16-2016, 04:40 AM   #5
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Yes i remember having the same problem ,I dont remember how i solved it . After you download the image, will the thumbnail for channel button allow you to select "keep currant"? You may have to mess with other settings before you can set graphics ?
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Old 03-16-2016, 04:52 AM   #6
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A EARILER REPLY ON THE SUBJECT "I remember that happening to me i messed with with it and everything until it saved it.Im not sure what fixed it. In Graphics i picked a basic pic within the size limits . I picked a background color Black , I picked the default font, Background image "keep currant" Thumbnail "keep currant" and "Saved it" and the background pic finally stayed. Good luck ".
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Old 03-16-2016, 07:38 AM   #7
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Thanks for the help but it still does not work, whatever I do I think the site hates me or something, I can only say that there is poor support and poor website coding.

We should not have to jump through hoops just for a simple function.

Last edited by paperboy; 03-16-2016 at 07:43 AM.
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Old 03-16-2016, 01:48 PM   #8
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Its a common issue ,that i have yet to see a solution explained. Try a support ticket at the bottom of main site page.
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Old 03-22-2016, 12:18 AM   #9
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It's been like almost 6 days since I submitted a ticket, it's still open and unassigned, I guess I'll just let it ferment there until someone hopefully replies :P
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Old 03-23-2016, 08:27 PM   #10
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Quote:
Originally Posted by paperboy View Post
It's been like almost 6 days since I submitted a ticket, it's still open and unassigned, I guess I'll just let it ferment there until someone hopefully replies :P
Just stop trying, i did a year ago. Settings here are fucked up, you're wasting time.
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